Ordering and replenishment
Order suggestions from sales, stock and the pack sizes the store may order. Check, freeze and send – receiving happens against that same order.
Product
The work with goods, from the loading bay to the shelf edge.
Retailhero covers what comes in, what is on the shelf, what is sold and what is thrown away – with the same traceability all the way.
Receiving
Record what actually arrived.
Open the order and see what is expected, what has arrived and what is outstanding. Enter quantities per line in cartons or units – the conversion is shown before you confirm.
A partial delivery does not close the order, and a receipt sent twice is recorded once.
Receipts and evidence
Every figure has a history.
See each receipt with who entered it, when, which delivery note it belongs to and which stock movement it produced.
Fix a mistake with a new correction and a reason. The original stays on record, and stock can be explained from opening to closing quantity.
- Opening stock
- 90
- + Received
- 0
- − Sold
- 9
- − Waste
- 0
- = Closing stock
- 81
Prices and campaigns
The price that applies, per store and product.
A new price or campaign is approved by a second person. Changes are saved as new versions, and a timeline shows which price applies when.
If two campaigns have equal priority, you are told about the conflict instead of getting an arbitrary result.
Counts and waste
Zero is a count. An empty field is not.
Count one product at one location, or the whole store. Record waste with a reason, and see the difference and the resulting stock before you send.
A count records the difference from what the system expected. It does not overwrite the figure.
- Expected quantity (B)
- 24
- Counted now (Q)
- 21
- Difference (D = Q − B)
- −3
- Reason
- Past its date
- Expected afterwards
- 21
The rest of the store
Ordering, the till, the shelf edge and people.
The same traceability and the same system for everything that happens to the goods and the work around them.
Till and reconciliation
Sales and corrections from your till each become exactly one stock movement. Unknown products and incomplete files are held until someone reviews them – nothing is guessed.
Products and assortment
EAN codes, units, pack sizes, supplier item numbers and short names for the till. One product register for the chain, with assortment per store.
Shelf labels
Approved price changes go to the electronic labels at the same time as the till. A label is updated only when it has confirmed it.
Fresh food
Dates, markdowns before products expire, temperature monitoring in cold rooms and counters, and traceability down to the lot for recalls.
Store assistant
Ask about today's priorities, why the margin moved or what will sell out – and get answers that point to the figures behind them.
Tasks and staffing
Checklists, head-office messages, rotas and staffing against expected footfall.
Chains and integration
Chain, zone and channel prices, access per store, sign-in with your own identity provider and integration with the till you already use.
Pilot
See it with your own goods.
We walk through Retailhero with your own routines for receiving, waste and prices – and show how it fits in with you.