When you get no answer
If the connection drops just as you confirm a receipt, you do not know whether it was recorded. This is how you avoid recording it twice.
- If the result says the status could not be checked, do not enter the receipt again.
- Choose Send the same request again. It reuses the same operation, so the receipt cannot be recorded twice.
- Or choose Check status to look up the result.
- If the order changed after you reviewed it, choose Reload order. What you entered is kept. Review again against the new version.
- After signing in again, check the Operations still in doubt panel and resolve those before you confirm new receipts.